1. Flight Cancellation Procedures: Cancellation requests must be submitted online via onerooftravel.com or sent via email to onerooftravel@gmail.com referencing your PNR and Booking ID. Refunds are governed strictly by individual airline fare rules (refundable vs. non-refundable tickets) less statutory airline penalties and OneRoofTravel's standard handling fee. Instant flash-sale or promotional promo fares are strictly non-refundable.

2. Holiday Packages & Lodging: Cancellations submitted 15 or more days before departure qualify for partial refunds subject to individual hotel retention policies. Cancellations submitted within 7 days of scheduled departure or traveler no-shows are strictly non-refundable.

3. Car Rentals: Cancellations confirmed at least 6 hours before scheduled pickup time are eligible for a full refund minus nominal banking gateway charges. Dispatched vehicles cannot be refunded.

4. Processing Timelines: Once approved by partner airlines or suppliers, refund amounts are returned directly to the original payment channel (credit/debit card, net banking, or UPI) within 5 to 7 business banking days.